Pakistan has become more progressive, with women much more visible in schools, workplaces, and on the street, but everyone who matters is still assumed to be a man. I was once in a position where I received many job applications from Pakistan. They were almost always addressed, “Dear Sir.” Even if we were hiring from Pakistan, which we weren't, I would never hire anyone who assumed I was a man.
So when Pakistan International Airlines (PIA) did it to me, I reacted.
Me:
Please cancel my 8:00 am flight on Saturday. I accidentally booked it thinking 8:00 was 20:00. (I forgot they use military time.)
Nadia
PIA:
Dear Sir,
This refers to your email. We will look into the matter and confirm the refund.
PIA Customer Service
Me:
Please note that I am Madam NOT Sir. Women book plane tickets too.
PIA:
Dear Ms. Nadia,
We apologize for the inconvenience caused to you by our email.
Regards,
PIA
It would not be hard to change their automated response to “Dear Sir/Madam.” Perhaps more women need to book plane tickets in Pakistan. Or just react more.
(Feel free to send a protest note to my penpal at PIA: khiwtpk@piac.aero.)
lollllllllllllllllllllllllll love ur response "women book plane tickets too"
ReplyDeleteFunny but credit still goes to pia for correction.
ReplyDeleteI think it's a cultural thing, so dont take offense. SO many female friends/relatives have been called "sir", "boss", etc. "Sir" is more a term of respect, so dont think theyre being disrespectful by calling you that. It's better than being addressed other weird terms that their non-english speaking/writing staff use!
ReplyDelete